Sand Wax
Sand Wax is a new generation wax that does not require melting and is super easy to make your own candles. Sand Wax create stunning ambiance and have many amazing qualities: eco-friendly plant-based granules, residue-free, pure flame, and reusable. Easy to Use:- Step 1: Pour the sand Wax into a container...
Shipping Policy
If your order is placed before noon, it will be shipped out the same day (assuming stock availability) and should be delivered the next day. Usual TAT for the delivery is 1-2 working days and we try to best to deliver the next working day if the order is placed post 12:00pm.
If you are located within the United Arab Emirates & your ordered items are in stock, you will receive your products within 1-2 working days. If your items are not in stock, we will contact you immediately to inform you about expected delivery times.
Delivery fee if applicable will be shown in the payment confirmation page.
Same day delivery in Dubai AED 35. (Please reach out to us on WhatsApp support for same day delivery).
Orders out of UAE - (Please reach out to us on WhatsApp support for same day delivery).
Return & Refund
At luxurist.ae, it is our intention and vision that your satisfaction is our success and to ensure we do all it takes that our customers are satisfied. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund.
We do offer a full refund of the product value if you are not satisfied with the purchase/product. (No refund for the shipping fees).
All products must be returned to us, unused and with all tags attached and in the same original condition of the box and packaging.
Once we have received and inspected the returned product(s), you may exchange with any other product(s): • of the same value; or • of a greater value, in which case you will have to pay the price difference at the time of the exchange.
NO EXCHANGE OR REFUND FOR PERSONALIZED PRODUCTS
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Please see below for more information on our return policy.
Returns
All returns must be made within 7 days of the purchase date. All returned items must be in new and unused condition, with the original packaging intact. Refunds will be done only through the Original Mode of Payment.Return Processing To return an item, please contact us on WhatsApp support and we will provide further details After receiving your item and inspecting the condition of the item, we will process your exchange.
Exceptions
For defective or damaged products, please contact us at the WhatsApp support to arrange a refund or exchange.
Questions
If you have any questions concerning our shipping, please contact us at.
Email: luxurist.online@gmail.com
Phone: 00971509550779
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